Clients reviews about Utopia Property Management

Utopia Management Inc. have proactively kept me regularly updated on progress in finding a new tenant for my property since it became available on 2nd October,2015. I have also found them to be very professional and courteous. I received calls every week keeping me up to date on potential tenants and advising me of when viewings were taking place. Utopia Management Inc. have subsequently found a tenant and things moved quickly in terms of organizing their move in. The gap between tenants has only been just under four weeks which I am pleased with. I have been very satisfied with the service Utopia Management Inc. have have provided and would be happy to liaise with them again on future tenants when my property next becomes available. A good job all round! ~ Brenda C

My experience with Aaron Read and Utopia Management has been stellar up to this point. I am the board president at an HOA, our bookkeeping had been done manually for almost 40 years. Yes, manual receipts, check deposits slips and paper ledger. It was a very cumbersome and time consuming process. Aaron Read was instrumental in onboarding our HOA to Utopias digital bookeeping platform. The residents love the ease of paying online and receiving email statements; including an android and apple app as a payment option. Also, the board now has access to proper financial statements online. Aaron and his team at Utopia have done a great job during and after the transition to their bookkeeping services. I would highly recommend Utopia services to any HOA Looking to save time and money on their bookkeeping needs. ⭐️⭐️⭐️⭐️⭐️ ~ Juan F

After years of searching for a company that would provide essential bookkeeping services, scaled and priced affordably for our small 16-home HOA, we found Aaron Read and Utopia Property Management. We have been very happy with Aaron's and Utopia's services, especially how responsive Aaron and his staff are. I was one of those volunteer Board members who does everything, including the bookkeeping, and it was a relief to not have to do that anymore! In addition to preparing monthly statements for the HOA and owners, we were pleased that Utopia communicated with escrow and title companies on our behalf when units were sold. Last year our HOA needed to secure a bank loan to replace our roofs, and it was essential to the bank that we have a professional company managing our finances. I cannot recommend Utopia and Aaron highly enough! ~ Stephen K

After returning from a vacation in Hawaii, it was a disappointment to return home to no hot water. My husband called Utopia Management on Monday, and Armando Zapien and Victor Baez came out the same day to repair the water heater. Unfortunately, there was a part that needed to be ordered and replaced. I was thinking I would be going a week, if not days without a hot shower, so I was shocked when Armando said it would be the next morning. Armando said he would stop by between 9am and 10am. It was nice to have a more specific estimated time of arrival so I can plan my day (how helpful is it to have someone tell you they will arrive between 9am and 2pm?!) Armando and Victor showed up at 9:30 am and had hot water running by 12pm. Both were very friendly, professional, responsive, and it was overall a great experience, minus the freezing cold shower I endured for 1 night. Lauren Balcombe ~ Lauren B

I thought that the whole service that I received was extremely professional. Communication was very good and each person I dealt with was very approachable/ They had an excellent and very Helpful & polite attitude, excellent Knowledgeable of the market and the local area, at all times had a Professional approach and appearance, always were easy to contact and were willing to answer any questions. I have now used them twice in a row in less than 6 months to let rent out two different properties and would use them again. Overall excellent service, excellent customer care, quick service, good advice. I think I would like to continue doing business with them in years to come. Thanks a lot. ~ Linda S

I am one of 4 owners in a 4-unit single-family residential Spanish bungalow community. I purchased my unit in 2013 and Utopia was and has continued to be the property management firm for our HOA. I have served on the Board of Directors and as Treasurer for the past 7-8 years and consequently had the pleasure to work with Aaron Read, the Controller at Utopia, as well as members of his team. Aaron and his team have provided the HOA and owners with consistent, timely and high quality support as our needs evolved over the years. He has introduced us to a tax firm, helped us obtain HOA insurance, provided guidance on matters to allow us to make informed decisions and recently agreed to help us set up a second bank account for our reserves. We are very likely Utopia's smallest HOA client, but I never felt once that we are any less important. To the contrary, I feel that Aaron is part of our HOA team. Regards, Jeff ~ Jeffrey H

I can say honestly that our time at a Utopia managed house has been great. First off, when we had a small pest problem, they sent over an exterminator next day to ensure that they would not come back. The next thing they did while living there is they sent a maintenance person over to fix our door going out to the garage. It was falling off when we moved in and they got it fixed as well as the garage light. Has it been a perfect business relationship? No it hasn't, but it's been pretty close. Melinda has been very understanding about the things going on and very supportive when we've had problems with the house. ~ Jason C

Despite my initial frustrations with previous management companies I've worked with i can most certainly say Utopia has been incredible. Very attentive, well informed, and professional staff. Natalie, was able to provide top tier service and genuine compassion all while maintaining a very professional experience for me and my party. She was able to guide us through any unmet expectations and/or concerns with assured confidence and consistency. I would highly recommend Utopia for your property management needs and even more so Natalie for a professional, effective, and overall charming experience. ~ Brandon H

Vanessa Palacios has been a part of 2 management teams, including Utopia Property Management, that have taken care of our rental property in CA for many years. The whole team at Utopia has provided very good services. Vanessa is knowledgeable, helpful, professional, and stays on top of whatever needs to be done. She always takes the time to respond timely to our concerns and we have full confidence that she responds to the needs of our renters while looking out for our interest, too. In fact, I'm writing a review now because once again, I'm happy with our latest interaction regarding the property. Good job! ~ Dai A

I have been working with Utopia Management for the past three years or so. I live in San Diego and own two rental properties, one in Oceanside and one in Murietta. In my opinion this company is top notch because of their excellent customer service. Recently I had an issue which was initially addressed by Sarah Miller, my representative for our Murietta property. She in turn pulled in Aaron Read (Controller) to take care of the financial details of the matter in question. Expertise, experience, patience and marvelous customer service would describe both of them accurately. Utopia Management has my full endorsement. Thank you both! ~ John W

As a rental property owner and a frequent business traveler there is now way I can manage the properties on my own. I have found Utopia Management ideal for me and my tenants. They have in-house maintenance which is lower cost than I can get on my own. They also have many automated systems which make it easier for me and my tenants such as online applications, invoicing, maintenance requests, and an online rental website which show pictures, a video and floor plans of my property. They have in house staff which answers phones if you need to chat too. ~ Mark M

I had a great experience working with Joaquin Marshall while gathering insurance quotes. Joaquin was incredibly informative, providing clear, detailed explanations about different policy options which made it easy for me to make an informed decision. He was also exceptionally helpful, always available to answer my questions and assist in finding the best policy to suit my needs. His professionalism and dedication made the entire process smooth and stress-free. I highly recommend Joaquin to anyone looking for reliable and comprehensive insurance assistance. ~ Joaquin M

I can’t speak highly enough of their service and my rep Colin is phenomenal. From the initial application process to ongoing maintenance, they have consistently exceeded my expectations. He is always professional, responsive, and genuinely cares about their tenants. Any maintenance requests I've had were handled promptly and efficiently. Their communication is top-notch, making sure I'm always informed about any updates or changes. If you're looking for a property management company that combines efficiency with a personal touch call Colin at Utopia. ~ Roubin D

I have been a owner with Utopia for over five years now. I have had a great experience and I have recommended them to one of my friends who is now with Utopia Management as well. I really like their maintenance people. The good part is that the prices that they charge me are better than I can find on my own. I had a plumbing problem at the condo that I own and I had two other companies bid on it. Utopia was almost 35% cheaper than the lowest bid! I also like the owner statements that they send out monthly online. I definately recommend these guys! ~ Brittany S

I only have great things to say about Utopia Management. They have managed my home since 2011 and recently I received an early termination notice which I was very sad about. Fortunately approximately 3 days later Aaron notified me that he had a new tenant with deposit under contract. I was not only very happy but relieved. I'm not a rich women so when my home goes unrented it significantly affects me financially. I'm in the military and I literally handed over my home to their care and after 4 years I'm still happy. I feel pretty lucky to have found them. I should probably mention that when my renters need something I'm contacted right away to approve the maintenance. There have been times when I've been away and unreachable but I could rely on Utopia to handle all issues for me until I could be available again. Everything just works. I highly recommend their management services and if you are as lucky as me you'll have Aaron and Melinda as your managers. Thanks Guys! ~ Veronica C

Thank you Utopia for promptly getting the things done in my apartment. Donnie, thank you for fixing my bathtub faucet & caulking & For Recommending the makeover of my bathtub which was approved! Michael, thank you for coming over twice to put in my beautiful new kitchen sink faucet and to fill the holes underneath my kitchen cabinets. And behind my stove, where awful mice kept getting in! And Brandon, thank you for coming today. To remove the dead mice and to recommend that those holes got filled, which happened today. ! All of you are very professional and nice and I appreciate you! ~ michelle e

We are the owner of 1142 Terry Lane in Santa Rosa and 37 El Rose Drive in Petaluma and we are very happy with Kelly Maloney, Utopia' s mgr. for El Rose Drive and also with Michael Olson, Utopia's mgr. for Terry Lane. Both of them are always on the job and are getting things done. They always return emails promptly. In addition we have had great contact experiences with Aaron, the Comptroller of Utopia. He is very friendly and does what he can to help us. What a nice bunch of people to do business with. If more people were like these 3 winners, life would be easier. Inge Krohn, Mgr. ~ El R

Words cannot express how unbelievably confident I am in Utopia Management. They not only were prompt, responsible, and reliable, but were extremely personal and friendly during the entire process. My husband and I moved to San Diego from Denver. We were looking for a clean and safe area, in a good school district, amongst other things... and Utopia Management found the perfect place for our family. They were willing to work hard until we were happy. I will use them again with no hesitation and would recommend their company to any of my close friends and family! ~ Brittany W

after a long day of work, i went home and my roommate told me that we got water leaking in the kitchen. I looked at it and it was pretty bad so i called the management and got into maintenance unit. i left a message and i got a quick respond. Management called me as soon as they received my message and sent me this maintenance man named "Armando Zapien." I'm very happy that they sent me Armando. This guy is amazing!!! not only he know what he was doing but he also very friendly. He's very knowledgeable of his job and couldn't ask for a better service that he gave. Keep it up!!! ~ james p

Courtney and Cassidy are the dream team at Utopia. Courtney scheduled my virtual showing and gave me a thorough tour of the apartment and was responsive and helpful through out the application process. After my application was approved, Cassidy patiently answered all my questions and went above and beyond to make my move smooth. It can be hard to decide if a place is right for you when you’re not there in-person, but both Cassidy and Courtney kindly squashed all my doubts. I'm so grateful for them for helping me land my dream home. ~ J M

Utopia Management Inc team professionally managed my rented property the past few years with complete control, They provide the right level of information to make decision making quick and without doubt, They manage Tenant queries quickly and acts in my as Landlord's best interest, which provides me with the confidence to listen and take their advice in many matters. .Overall Utopia Management Inc have managed my property for over 6 years now, and I am 100% satisfied with the professional approach and work ethic. ~ Karen B

I just moved in two weeks ago to a condo managed by Utopia. The condo had a long list of easily fixable problems (most likely not disclosed by the previous tenant), that I slowly found during my first week. I put in the maintenance request, and had everything in the works pretty quickly. Eddie, the maintenance tech, was great. Super personable, polite and professional. He got everything done quickly so as not to disrupt my day. Thanks for great service so far! I'm looking forward to being a long time tenant! ~ Angela V

I wish to thank Utopia Management Inc for the professional manner in which they handled the re-letting of our property and their readiness to help and advise. We very much appreciated that they kept in touch and advised us of progress at each stage of the process. As a result of their arranging several viewings before the end of the current tenancy, the property was re-let within a week of the property becoming vacant. We also wish to thank Utopia Management Inc again for their professional and thorough undertaking of the Inventory. ~ Sheela p

Im a current tenant of Utopia Management for over a year now. They have been pretty good to me thus far and Ive had some awful landlords in the past. They are prompt to return calls and get back to me with any issues I have. Any problems Ive encountered with regard to maintenance or broken items, they have responded promptly. Their maintenance staff is very helpful, and polite. I recently had an issue, and they were kind in letting me know what my options were, without judgement! I highly recommend this property manager. ~ April N

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